Refund policy
Kai Kollection Return and Refund Policy
We have a 10-Day return policy, which means you have 10 days after receiving your item to request a return for an exchange. No refunds.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Unfortunately, we cannot accept returns or exchanges on sale items or gift cards.
Please note that customers are responsible for covering the cost of return shipping as well as dispatch at a rate of $15.00 AUD (Standard shipping), Australia wide. We recommend using a tracked service to ensure your return reaches us safely, as we are not liable for lost or damaged return parcels.
To start a return, you can contact us at kaicustomercare@outlook.com.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at kaicustomercare@outlook.com or info@kaikollection.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Fault claims should be reported within 21 days of receiving your order where possible.
Claims submitted after this time may still be assessed but will be reviewed on a case by case basis, taking into consideration:
- time elapsed since purchase
- signs of wear or use
- care and handling
- nature of the issue
- Minor issues such as loose threads or stitching may be considered normal wear or may be repaired rather than replaced.
Kai Kollection reserves the right to request clear photos and further information before approving any remedy.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Returns
We will notify you once we’ve received and inspected your return, and let you know if the return was approved or not. If approved, you’ll be automatically given a store credit of your original payment method within 10 business days. If more than 15 business days have passed since we’ve approved your return, please contact us at kaicustomercare@outlook.com.
Changes to the Returns Policy
Kai Kollection reserves the right to modify this returns policy at any time. Any changes will be effective immediately upon posting on our website.
By making a purchase from Kai Kollection, you acknowledge that you have read and agreed to our 10-day returns policy.
Please note strict adherence is applied to this policy, to ensure fairness and consistency for all our customers.